Refunds, Returns and Warranty

Refund Policy

Money-back guarantee – We will refund you in full no questions asked before we ship your product. After we have shipped the product, see our return policy.

Return Policy

We accept returns up to 30 days after receipt of product as part of our customer satisfaction guarantee. To file a return, please send an email to hello@sunboxlabs.com with your proof of purchase and we will send you a return shipping label. Please keep the original boxes and packaging – this will help you return it with sensible effort.

Warranty

Sunboxlabs offers a 1 year warranty limited to manufacturer defects. This does not apply to regular wear & tear or improper care or water damage to the generator. We’ve used these products ourselves for years though, and their life expands well beyond that.

Proof of purchase is required to file a warranty claim. To file a warranty claim, email us at hello@sunboxlabs.com with your proof of purchase and we are happy to help you out.